How do I pay for my asset?
You must have an invoice before you can make a payment. You never need to request an invoice yourself — once DESSAA links a signage asset to your business, or a new fee becomes due on an asset you already have, an invoice is generated for you automatically.
Step 1: Open "Invoices"
Click Invoices in the sidebar menu on the left (on a phone, tap the ☰ menu icon first).
This opens the My Invoices page. Near the top you'll see three tabs — Pending, Paid, and Cancelled — each with a number showing how many invoices are in that group. If you owe money, you'll also see a banner near the top telling you the total amount outstanding.
Step 2: Open the invoice you want to pay
Make sure the Pending tab is selected, then click on the row of the invoice you want to pay.
Step 3: Review the amount, then click "Pay Now"
The invoice details page shows the total amount due at the top, along with a full Cost Breakdown further down — this may include penalty fees, removal costs, legal fees, or other charges added on top of the base amount, if any apply to your case.
Click the blue Pay Now button near the top-right. This opens a new browser tab with a secure payment page — don't worry, your invoice details are still safe on the original tab, so you can always come back to it.
Depending on how DESSAA has configured payments, you'll see one of the two options below on that new tab.
Option A — Paying by bank transfer
This is currently how payments are set up. You'll see the exact amount to pay, followed by a box titled "Bank Transfer Details" showing:
- Bank Name
- Account Number
- Account Name
Do the following, in order:
- Open your own banking app (or visit your bank branch) and transfer the exact amount shown to that account.
- If your bank lets you add a note/narration to the transfer, include your name or your invoice number — this helps DESSAA match your payment faster, though it isn't required.
- Take a clear screenshot or photo of your successful transfer receipt.
- Back on the payment page, find the "Upload proof of payment (image or PDF)" box and click it to choose that screenshot or photo from your device. Accepted file types are images or PDF files.
- Click the "Submit Proof of Payment" button.
⚠️ Cash payment is strictly NOT allowed. Always pay by bank transfer (with proof uploaded as above) or online, if that option is available to you.
Option B — Paying online
If DESSAA has online payments enabled instead, you'll see a single "Pay Now" button on that page (you may first be asked for your email address, in which case the button will instead say "Continue to Payment"). Click it, and you'll be taken to a secure payment gateway where you can pay by card or bank app. Once your payment goes through, you'll be brought back automatically and your invoice will update to Paid — no further action needed.
Step 4: Track your payment status
If you uploaded a bank transfer proof (Option A), scroll down on that same payment page to see a "Previous Submissions" list. Each submission shows its date and a coloured status badge:
- 🟡 Pending review — DESSAA's Finance team hasn't checked it yet. This is normal for the first day or two.
- 🟢 Accepted — your payment has been confirmed. Your invoice will now show as Paid.
- 🔴 Rejected — something didn't match (for example, the amount was wrong). You'll be able to upload a new, corrected proof the same way.
You can always come back to Invoices → [that invoice] at any time to check whether it has changed from Pending to Paid.